Distance Sales Agreement

ARTICLE 1 – PARTIES

1.1 – SELLER:
Title: Nergiz Dekorasyon Tasarım Tic.A.Ş. (hereinafter referred to as "SELLER")
Address: Balıkisar Mah. Ankara Bulv. No:24 06750 Akyurt/Ankara
Phone: 444 8 766
E-mail: ron@ronline.com.tr

1.2 – BUYER:
Name/Title: … (hereinafter referred to as "BUYER")
Address: …
Phone: …
E-mail: …
ID No: …

In this Agreement, the SELLER and BUYER shall collectively be referred to as the "Parties".

ARTICLE 2 – SUBJECT

2.1. The subject of this Distance Sales Agreement (hereinafter referred to as the "Agreement") is the sale of products, whose features and prices are specified in this Agreement, by the BUYER via the SELLER's website www.ronline.com.tr (hereinafter referred to as "website"), the payment of the sales price, delivery, determination of other rights and obligations of the Parties, and the resolution of any disputes arising from this Agreement, in accordance with Law No. 6502 on Consumer Protection and the Distance Contracts Regulation published in the Official Gazette dated 27.11.2014.

2.2. For the avoidance of doubt, the assembly of products subject to this Agreement is provided by the SELLER only in certain provinces and districts and is therefore outside the scope of this Agreement. If the BUYER requests assembly, a separate agreement with specific terms can be signed with the SELLER. Under no circumstances shall this Agreement be linked to any separately signed assembly agreement.

ARTICLE 3 – PRODUCTS SUBJECT TO THE AGREEMENT

The name, code (type, model, color), quantity, sales price, and other relevant information of the products covered by this Agreement are as follows:

Date: …
Product Information: …
Shipping Fee: …
Payment Method: …
Delivery Address: …
Payment Table: …

ARTICLE 4 – GENERAL PROVISIONS

4.1. The BUYER declares that they have read and acknowledged the preliminary information regarding the essential features, price, payment method, and delivery of the products on www.ronline.com.tr and confirmed this electronically.

4.2. The BUYER shall pay the total sales price including VAT and delivery charges according to the payment terms specified in this Agreement.

4.3. Payment can be made via bank transfer or Visa/Mastercard credit cards. Orders will only be processed after the SELLER confirms receipt of payment or credit card authorization.

4.4. The SELLER is not responsible for any additional charges banks may deduct.

4.5. Promotional campaigns provided by banks are outside the SELLER's control. Any campaigns administered by the SELLER will be announced on the website.

4.6. If a valid campaign, discount, or promotion is available at the time of order, it will be applied to the BUYER’s order only if the BUYER qualifies under the campaign conditions.

4.7. Delivery fees are not included in the product price and will be added to the total payment. These fees, along with any additional costs, are shown in the table in Article 3.

4.8. The product will be delivered to the BUYER or the designated recipient within the timeframe indicated on the website, not exceeding the statutory 30-day period.

4.9. The SELLER is responsible for delivering the product complete, undamaged, and in accordance with the specified features. The BUYER or recipient is obliged to check the product upon delivery and report any damage with the carrier.

4.10. Delivery is conditional upon electronic confirmation of the Agreement and payment. If payment fails or is canceled, the SELLER has no obligation to deliver the product.

4.11. If unauthorized use of the BUYER's credit card occurs and payment is not transferred to the SELLER, the BUYER must return the unused and undamaged product to the SELLER within 30 days, at their own cost.

4.12. If delivery is delayed due to force majeure, extreme weather, or transportation disruptions, the SELLER must notify the BUYER. The BUYER may cancel the order, request replacement, or postpone delivery until the impediment is resolved. Refunds will be made within 14 days.

4.13. Faulty products under warranty may be returned to the SELLER for repair, with shipping costs covered by the SELLER.

4.14. Invoices will be issued electronically and delivered to the BUYER's e-mail, and products will be shipped to the delivery address with a shipping note.

4.15. Absence of the BUYER or authorized recipient at delivery does not release the BUYER from liability for any resulting damage or costs.

4.16. The BUYER guarantees the accuracy of the provided information. Incorrect information leading to failed delivery is the BUYER’s responsibility.

4.17. If defects are noticed upon delivery, the product will be replaced within 14 days without additional shipping costs.

4.18. If defects are noticed after delivery, the BUYER must notify the SELLER. The product will be returned and replaced within 30 business days at no extra cost.

4.19. The BUYER confirms they have read the product details, price, delivery information, withdrawal rights, complaint procedures, and the applicable legal remedies.

4.20. Individuals under 18 cannot place orders. The SELLER is not responsible for unauthorized orders.

4.21. The SELLER may suspend or cancel orders if the provided information is false. Refunds will be made within 14 days.

4.22. The SELLER reserves the right to limit or cancel bulk orders exceeding the BUYER’s reasonable needs.

ARTICLE 5 – PROTECTION OF PERSONAL DATA

5.1. The SELLER stores personal data of the BUYER as data controller.

5.2. The SELLER may use the personal data for purposes such as contacting the BUYER, research, marketing, or sharing with partner firms in compliance with the law.

5.3. The BUYER has been informed of data processing under the Personal Data Protection Law No. 6698 and the related disclosure document.

5.4. The BUYER has rights to access, correct, delete, or object to the processing of their personal data.

ARTICLE 6 – RIGHT OF WITHDRAWAL

6.1. The BUYER may exercise the right of withdrawal within 14 days from receipt of the product, provided the product is unused and not damaged.

6.2. For multiple deliveries, the withdrawal period begins upon receipt of the last item.

6.3. The BUYER must return the product within 10 days after notifying the SELLER, at the SELLER’s agreed shipping method.

6.4. Refunds for credit card payments will be made to the same payment method within 14 days.

6.5. The BUYER must ship the product back to the specified return address within 10 days of notification.

ARTICLE 7 – PRODUCTS EXCLUDED FROM WITHDRAWAL

7.1. The right of withdrawal cannot be exercised for:

  • Customized products

  • Perishable goods

  • Opened hygiene-related items

  • Non-separable goods

  • Digital content, subscriptions, or services started with the BUYER’s consent

ARTICLE 8 – JURISDICTION

8.1. Turkish law governs this Agreement.

8.2. Disputes under Law No. 6502 may be submitted to Consumer Arbitration Committees up to the specified limit or to Ankara Consumer Courts for higher claims.

Upon placing an order, the BUYER accepts all terms of this Agreement.

SELLER
Nergiz Dekorasyon Tasarım Ticaret Sanayi Anonim Şirketi

BUYER

All Pages
IdeaSoft® | E-Ticaret paketleri ile hazırlanmıştır.